At Prime Leather, we aim to ensure you’re completely happy with your purchase. We understand that sometimes things don’t go as planned, so here’s everything you need to know about our return and refund process.

Eligibility for Return

We accept returns for products that meet the following criteria:

Damaged or incorrect items: If your order arrives damaged or we accidentally sent you the wrong item, you’re eligible for a return.

Full-price purchases: Only items bought at full price can be returned. Unfortunately, sale items or those purchased with a discount coupon are not eligible for return or refund.

Restocking Fee

All returns are subject to a restocking fee of $60. This amount will be deducted from your refund to cover the costs associated with processing the return.

Return Process

Returning an item is easy! Here’s how it works:

Initiate the process: Contact our customer service team at support@primeleather.co within 15 days of receiving your order.

Approval and instructions: Once your return is approved, we’ll provide you with a return shipping label and clear instructions.

Condition of the product: Ensure the item is returned in its original condition, including tags, packaging, and any accessories it came with.

Refund Process

Once we receive your returned item, our team will inspect it to confirm its condition. If everything checks out, here’s what happens next:

Processing time: Refunds are typically processed within 15 business days.

Refund method: Refunds will be issued to your original method of payment unless we’ve agreed on another arrangement.

Exceptions

Some items can’t be returned or refunded:

Sale items: Products marked as “SALE” are not eligible for return or refund.

Custom orders: Jackets with customizations or personal modifications are final sale unless they arrive damaged or don’t match the customization details you provided.

Questions or Concerns?

If you have any questions about our policy or need help with a return, our support team is here for you. Reach us at support@primeleather.co, and we’ll assist you right away.